Returns & Exchanges
At Dorsey, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the jewelry is securely fastened to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via the portal and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality assurance team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing